Who we are

Our website address is: https://bigqdetailing.com

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: bigqdetailing.com

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Contact and booking form submissions are stored for a period of 90 days unless your booking or contact purpose requires this period to be extended.


If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

We utilise Analytics software to ensure that our site is operating in the way that it is designed. See below for more information on Analytics and Tracking Cookies.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with

We utilise Google Analytics, and AUO CDN Analytics to monitor and maintain our website. Cookies are placed in the browser to monitor things like revisits, time spent on each page, errors presented, etc. All personal information is anonymised.

Our Web Application Firewall will place a cookie in your browser whilst doing security checks this cookie is then cross-referenced as you browse our website, the only information that is stored on our server is when an activity instance is deemed suspicious, this information is then shared with our service provider AUO (AUOCloud & AUO Design). In the event that you receive a ban from our website you will be banned across the entire AUO network.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Browsing activity may be checked through an automated spam detection service. Such as Akismet.

Your contact information

This site is operated by HAME (AUO) LTD on behalf of our client: Big Q’s Detailing.

You can file a Subject Access Request at the charge of £10.00 by contacting compliance@auocloud.com, alternatively you can speak with our Legal & Compliance Team by calling 01202 028000 and by selecting option 4.

Additional information

How we protect your data

All of your information is transmitted over HTTPS-over-TLS, contact form and booking form submissions are stored in an encrypted database.